NON-DEFECTIVE RETURNS: A return authorization number is required, and must be requested within 90 days of invoice date. All items must be returned in the original manufacturers packaging along with all parts, accessories, and paperwork. Please provide a reason for the return. Modified, damaged, or abused products will not be accepted as credit items. There will be a 15% restocking fee on overstock orders.
BAD ADDRESS/REFUSALS: If an order is returned due to a bad address on the customer’s PO, or the customer refuses the shipment, there will be a 15% restocking fee along with a return freight charge.
IMPRINTED GOODS: If an imprinted item is defective, the recipient will need to request an RA for the return. A credit will be issued on the product and run charge. The defective imprinted item will be replaced with a blank unit.
DEFECTIVE RETURNS: A return authorization number is required, and must be requested within 90 days of invoice date. All items must be returned in the original manufacturer's packaging. Please indicate the nature of the defect. We will promptly issue a prepaid return label and send out the replacement upon receipt of the defective unit.
EXCEPTION: 27" and larger TVs require an in-home evaluation before being returned. Technical support and in-home service is also available:
Panasonic – (1-800-211-7262)
Samsung – (1-800-726-7864)
Sharp – (1-800-237-4277)
Coby – (1-800-727-3592)
If for any reason you have questions or problems on a Panasonic item from the list below, Panasonic will be happy to assist you directly, Please call 1-800-211-7262 and have your model number and serial number available.
CAMCORDERS
DIGITAL STILL CAMERA
DIGITAL VIDEO DISC (DVD)
REGULAR TUBE GLASS SCREEN TV’S
PROJECTION TV’S
CONSUMER FAX MACHINES
On Panasonic Plasma and LCD TV’s, please call 1-800-8116 and choose option #1.
All items must be returned in the original manufacturers packaging along with all parts, accessories, and paperwork. Modified, damaged, or abused products will not be accepted for replacement or credit. Please refer to the manufacturers warranty on any defective items exceeding the initial 90 day period.
DAMAGES & SHORTAGES: Please instruct your customers to inspect items immediately before signing for delivery or relocating. Damages and shortages must be reported within 3 days of delivery. The shipper will arrange for pick up of the item and a replacement will be sent out upon receipt of the damaged product.
CANCELLATION OF ORDERS: Requests for cancellations should be sent by e-mail or fax. Written confirmation from a customer service representative will be returned to you within 1 day to confirm or deny your cancellation.
Please contact our Customer Service Department at the e-mail address below.
CUSTOMER SERVICE: Alice Hidaka, ahidaka@psakc.com or Gloria Divine, gdivine@psakc.com, 800-486-8116, option 3. |
